Exchanges, Returns & Refunds
- Return Policy Duration
Customers have the flexibility to initiate returns or exchanges within 30 days of receiving the purchased items.
- Condition of Returned Items
To qualify for a return or exchange, items must be returned in their original condition, including packaging, manuals, and any accompanying materials.
- Return Process
To initiate a return, please send the item(s) back to the address specified in the package. For any uncertainties or inquiries, feel free to contact us through the contact form or use the provided contacts in the ‘Contact Us’ link found in the footer.
- Refund Method
We offer two refund options:
- Store Credit:
Receive the refund amount in the form of store credit. - Original Payment Method
Opt for a refund to the original payment method used for the purchase.
Additionally, we provide the option for product exchanges, allowing you to choose an alternative item.
- Restocking Fees
Rest assured, there are no extra or hidden restocking fees associated with returns or exchanges.
- Return Shipping
We cover the cost of return shipping if the returned item is received on our end in accordance with the required standards outlined in our return, exchange, and refund policies.
- Customized or Personalized Items
For customized or personalized items, returns are accepted if the delivered product does not meet the specified standards, is faulty, or for any other obvious reasons that may affect its quality or usability.
- Damaged or Defective Items
In the event of receiving damaged or defective items, please reach out to us via email through the contact form or contact information provided. For further clarity on the necessary steps, feel free to get in touch with us.
